Terms of Use

1. Introduction

Welcome to the website of JG Counselling ("we", "our", "us"). By accessing and using this website, you agree to comply with and be bound by these Terms of Use. Please read them carefully before using our site.

If you do not agree with these terms, please do not use this website.

2. Use of This Website

2.1 Permitted Use

This website is intended to:

• Provide information about our counselling services
• Allow potential clients to contact us and make enquiries
• Share helpful resources and information about mental health and wellbeing

2.2 Prohibited Use

You must not:

• Use this website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit any harmful code, viruses, or malicious software
• Copy, reproduce, or distribute content without permission
• Use automated systems (bots, scrapers) to access the website
• Impersonate another person or misrepresent your identity
• Harass, abuse, or harm others through this website

3. Enquiries and Contact

3.1 Website Enquiries

When you contact us through this website:

• We will respond to enquiries as promptly as possible, typically within 2 working days
• Submitting an enquiry does not create a counsellor-client relationship
• We reserve the right to decline to offer services without providing a reason

3.2 Emergency Situations

This website and email contact are NOT for emergency situations.

If you are in crisis or experiencing a mental health emergency:

• Call 999 (UK emergency services)
• Contact the Samaritans: 116 123 (free, 24/7)
• Call NHS 111 or visit your local A&E
• Contact your GP or local crisis team

We cannot guarantee immediate responses to website enquiries or emails.

4. Counselling Services

4.1 Separate Agreement

The provision of counselling services is governed by a separate Counselling Contract/Agreement that will be discussed and agreed before services begin. These Terms of Use relate solely to website use.

4.2 Professional Registration

Jane Gibson is a registered member of NCPS and adheres to their ethical framework and professional standards.

4.3 Not Medical Advice

Information on this website is for general informational purposes only and does not constitute medical or psychological advice. It should not replace professional consultation, diagnosis, or treatment.

5. Intellectual Property

5.1 Copyright

All content on this website (text, images, graphics, logos, design) is owned by [Counsellor Name/Practice Name] or licensed to us and is protected by UK and international copyright laws.

5.2 Limited License

You may:

• View and print pages for personal, non-commercial use
• Share links to our website

You may not:

• Reproduce, modify, or distribute content without written permission
• Use content for commercial purposes
• Remove copyright notices or attributions

6. External Links

6.1 Third-Party Websites

Our website may contain links to external websites and resources. These links are provided for convenience only.

We do not:

• Endorse or take responsibility for external content
• Control or guarantee the accuracy of information on external sites
• Accept liability for any loss or damage from using external sites

Please review the terms and privacy policies of any external websites you visit.

7. Accuracy of Information

7.1 Website Content

We make reasonable efforts to ensure information on this website is accurate and up-to-date. However:

• Information may contain errors or become outdated
• We do not guarantee the completeness or accuracy of content
• Service details, fees, and availability may change without notice
• We reserve the right to update content at any time

7.2 Your Responsibility

You are responsible for:

• Verifying information is current before relying on it
• Contacting us directly to confirm service details
• Keeping your own contact information up-to-date

8. Limitation of Liability

8.1 Website Use

To the fullest extent permitted by law:

We are not liable for:

• Any loss or damage arising from your use of this website
• Interruptions, errors, or unavailability of the website
• Viruses or harmful code that may infect your device
• Any reliance you place on information from this website
• Loss of data or information
• Any indirect, consequential, or incidental damages

8.2 Counselling Services

Liability related to the provision of counselling services is addressed in the separate Counselling Contract and is covered by our professional indemnity insurance.

8.3 Legal Rights

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by UK law

9. Website Availability

9.1 No Guarantee

We aim to keep this website available and functional, but we do not guarantee:

• Uninterrupted access
• Error-free operation
• Freedom from viruses or harmful components
• Compatibility with all devices or browsers

9.2 Maintenance

We may:

• Suspend or withdraw the website temporarily for maintenance
• Update, modify, or discontinue any part of the website
• Change these terms at any time

We will provide reasonable notice where possible, but are not obligated to do so.

10. Data Protection and Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR.

Please read our Privacy Policy available at [link to Privacy Policy].

11. Cookies

We use cookies on this website. For information about what cookies we use and how to manage them, please see our Privacy Policy.

By continuing to use this website, you consent to our use of cookies in accordance with our Privacy Policy.

12. Age Restrictions

12.1 Minimum Age

This website is intended for individuals aged 13 and over. If you are under 13, please ask a parent or guardian to contact us on your behalf.

12.2 Parental Consent

If you are under 16 and wish to enquire about counselling services, we may require parental or guardian involvement in accordance with professional guidelines.

13. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of this website.

16. Changes to These Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

For significant changes, we may provide additional notice through the website.

17. Contact Information

If you have any questions about these Terms of Use, please contact: